Here’s a common misconception

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Jarif
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Joined: Tue Jan 10, 2023 6:50 am

Here’s a common misconception

Post by Jarif »

AI and machine learning are going to kill the ‘personal touch’. This is a fallacy. The reality is that communication will be more crucial than before during the rise of AI. Research from Harvard Business Review explored the inner workings of 1,500 companies that are currently using AI. HBR found that the top-performers were those companies that brought humans and machines together, enhancing performance through collaborative intelligence. Imagine your company is going to start using an AI chatbot to enhance customer service. To maintain the human touch, you must still be available to talk to people.

Chatbots on a live chat service won’t always have the answer, and sometimes your customer will want to speak to a real human. If your business doesn’t have that option, you risk creating a barrier between customers and your business. Gartner predicts that as much as 85% of all customer service interactions will be conducted by chatbots by 2020. However, we shouldn’t expect to disappear completely just yet - AI takes time to learn and reach a high level of efficacy, so people will still be needed in customer service. AI is Bitcoin Email Leads revolutionary for marketers, but it still has limitations. It can’t replicate a genuine human response with emotion and empathy for a customer’s specific situation…yet. 8. Leadership AI may be better at doing certain tasks but it can’t do every aspect of somebody’s job. It doesn’t make sense to give people tasks that a computer can do better, and vice-versa.

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As AI is adopted by more companies, existing job roles will change, so that people are allocated new tasks in place of the mundane duties that a computer can do. China aims to be the world leader in AI by the year 2030 and is well on its way there, while the US is investing heavily to keep up. Ultimately, companies will need strong digital leaders to drive change within an organization. The evolution in job duties can create more time for creative thinking and strategy. If your company is really going to leverage this potential, you must have an adaptable leader with vision who can empower employees. If you are good at time management and understand how to delegate tasks in an efficient manner, you can help companies maximize their use of AI and help humans to become more productive. It’s Better to Embrace AI than to Fight It While the debate continues on whether the rise of AI will take or create jobs, time marches on and the digital landscape continues to shift.
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